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Common Issues

myCourses Cannot access myCourses I don't see all of my classes I dropped a class, but it's still showing in myCourses Single Sign On Invalid Login Credentials Whoops! You need a new password. Failed to login with identity provider (Can't...


Common Issues: Single Sign On

Here are some of the common issues with Single Sign On and their most common solutions: Invalid login credentials Problem: User sees an error message of "Invalid login credentials." This is a general log-in error. It could mean any of the...


Common Issues: myCourses

Here are some of the common issues that users face with myCourses and possible solutions to those problems. Cannot log in to myCourses Problem: User sees an error message of "Canvas doesn't have an account for user: [EMAIL ADDRESS] Please...


Updating your profile photo in myCourses

This is a brief screencast to demonstrate how to update your profile photo in myCourses. Note: these steps also work to update your photo in Microsoft Outlook. However, changes made today won't be applied in Microsoft Outlook until Sunday. View...


Introduction to the Canvas LMS

  Introduction Overview of the Canvas LMS In Canvas organize course materials, videos, images, quizzes or collaboration exercises.  Search the Canvas Community for complete Faculty and Student guides.