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Codebook Client Satisfaction Survey

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SPSS Basic I Workshop: Client Satisfaction Survey Codebook

Data File: SPSS Workshop 2012 Data.xlsx
Data File: SPSS Workshop 2012 Data.sav

Variable Name Variable Label/Description Comments
id Label: Client ID#  
quality Label: Quality of Svc
Question: How would you rate the quality of service you have received?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
serwant Label: Rec’d svcs wanted
Question: Did you get the kind of services you wanted?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
metneeds Label: Met needs
Question: To what extent has our program met your needs?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
recomm Label: Recommend program
Question: if a friend were in need of similar help, would you recommend our program to him or her?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
satisfiedamt Label: Satisfied
Question: How satisfied are you with the amount of help you have received?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
quality Label: Quality of Svc
Question: How would you rate the quality of service you have received?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
help Label: Svcs helped you
Question: Have the services you received helped you to deal more effectively with your problem?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
ovrallsatis Label: Overall satisfaction
Question: In an overall, general sense, how satisfied are you with the service you have received?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
return Label: Come back to program
Question: Have the services you received helped you to deal more effectively with your problem?
Values:
1 – Poor
2 – Fair
3 – Good
4 – Excellent
99-Missing data
age Label: Age
Question: What is your age?
Values: Enter number provided
99-Missing data
gender Label: Gender
Question: What is your gender?
Values:
1 – Female
2 – Male
99-Missing data
educ Label: Education
Question: What is your highest level of education you have completed?
Values:
1 – < high school
2 – HS or GED
3 – Tech/Voc School
4 – Some college
5 – Bachelors
6 – Masters
7 – Other degree
99-Missing data
marital Label: Marital status
Question: What is your current marital status?
Values:
1 – Divorced
2 – With a partner
3 – Married
4 – Single
5 – Separated
6 – Widowed
7 – Rather not say
99-Missing data
ethnic Label: Ethnicity
Question: How would you classify yourself?
Values:
1 – African Am/Black
2 – Anglo/White
3 – Asian/Pacific Islander
4 – Hispanic/Latino
5 – Multiracial
6 – Native Am/Am Indian
7 – Rather not say
99-Missing data
income Label: Household income
Question: What is your yearly household income?
Values:
1 – <$10,000
2 – $10,000-$19,999
3 – $20,000-$29,999
4 – $30,000-$39,999
5 – $40,000-$49,999
6 – $50,000-$59,999
7 – $60,000 or more
8 – Rather not say
99-Missing data
zip Label: ZIP Code
Question: What is your mailing ZIP Code?
Values:
Enter ZIP Code provided
99-Missing data
AttachmentSize
Codebook Client Satisfaction Survey.docx19.14 KB